Refund Policy

Vertical Minds understand that plans can change. If you want a refund, please email us in advance at the email address. Refunds will be transferred according to the policies mentioned below. At Vertical Minds, we strive to maintain the highest quality standards and offer a 100% Satisfaction Guarantee.

When a payment is made to Vertical Minds, it is initially held in a client account and earned as work progresses on the client's matter. Payments are earned at different rates and times based on milestone completion. Vertical Minds cannot provide earned payment due to the non-returnable nature of resources and man-hours spent. Additionally, Vertical Minds cannot refund any payments made to government organizations or third parties involved in processing your order. Vertical Mind's liability for refunds is limited to the amount you paid.

Refund Request

If you want to request a refund, you must contact us within 24 hours. If your request is approved, Vertical Minds will process your refund within ________ working days once the team receives all the information required for making a refund payment (such as the reason for refund, bank details), etc. The refund will processed using the same method of payment we received the payment in.

Change of services

If any client wishes to change the service they ordered, they must request this change within ______ days of purchase. The purchase price of the original service, minus any earned fees or payments made to government organizations or third parties involved in processing your order, will be paid to you. Clients can use this balance for any other Vertical Minds service.

Cancellation

As we allocate resources and time to your service or document preparation, our guarantee only applies to satisfaction issues caused by Vertical Minds—not changes in your circumstances or mindset. If you request us to delay processing a service, the fee paid will be held in your account until you're ready to proceed.

Before issuing any refunds, we reserve the right to make our best effort to complete the service. If you're unsatisfied with the service, a cancellation fee of____________ + earned fee + payments to government entities will be applied. However, these charges will not apply in the case of a change of service.

Amendments to the Refund Policy

Vertical minds have the right to change or update the Policy of Refund at any moment. When we change or amend the policy, the new policy will be effective from the moment it is posted on https://www.verticalminds.io/. Vertical Minds encourages you to go through the refund policy and other policies periodically to stay aware of our company’s refund and other practices.

By making a purchase with Vertical minds, you confirm that you have reviewed, understood, and agreed to comply with Vertical minds’s Refund Policy.